

Process Improvement
Government
The situation
A South African government organisation with a largely manual, uncontrolled process for asset management and procurement, which had resulted in a sizeable backlog, lack of records, and inconsistent performance, employed DBA's services to create a case for change as well as optimising actual systems.
The DBA involvement
We carried out the following:
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Determined the objectives, design principles and regulatory requirements
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Conducted interviews, mapping and critiquing workshops
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Created As-Is process maps
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Analysed and identified improvement opportunities
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Created To-Be process with key personnel
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Implemented a new process and change management
Key outcomes
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50% reduction in asset verification process time and clear record keeping system
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100% reduction in backlog for supplier payments and unresolved purchase orders
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Implementation of economising committee for governance of approved purchase orders
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Internal customer and supplier standards and measures implemented
