The situation

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An aftermarket auto parts retail client required a review and redesign of their Go-to-Market channels, supported by an optimal organisational structure to best engage and serve their clients; ensuring a winning sales focused team.

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The DBA involvement

 

• Organisational design activation:

  • Conducted national site visits and extensive interviews with key role players across the business

  • Analysed the competitor landscape

  • Gained an understanding of current roles, responsibilities and activities

• Agreed design principles and opportunities through various workshops with key role players/management

• Drafted and tweaked a “To Be” organisational structure

• Designed and formalised a fit-for-purpose organisational structure

• Reviewed the skills development landscape in South Africa

• Implementation of a transformation plan

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Key outcomes

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• Fully defined and agreed new organisational structure to support the Go-to-Market channels

• Clear job role profiles and key competencies for agreed positions

• RACI (four key responsibilities: Responsible, Accountable, Consulted, Informed) model per channel

• Definition of structural changes including options for Call Centres

• High level transformation plan

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